Scheduled payment emails should show the amount scheduled not just the total
complete
D
David Szpunar
The wording on a scheduled payment confirmation email is confusing and when a partial payment is scheduled, there's no way to see how much the payment will be for (and in fact there appears to be no way as an administrator OR client from the portal to see the amount of the scheduled payment, either) because the alert email only notes the total amount of the invoices, and does not say how much the payment amount scheduled is, and doesn't note that it's a partial payment, either.
S
Sam Kushner
updated the status to
complete
S
Sam Kushner
Hi David Szpunar,
The Scheduled Payment Notification is a customizable template. You can customize the template by heading to Customers>Notifications and Email Templates. You would want to use invoice_balance vs invoice_total.
Photo Viewer
View photos in a modal
D
David Szpunar
See support ticket 17297 for more details i you need a reference.