Past Due Notification custom schedules | Voters

Past Due Notification custom schedules

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Chris Fricke

Send different notifications as the invoices get further past due.

October 3, 2024

David Szpunar

I'm glad to see this was released, but frustrated that it auto-reset all existing schedules and started blasting reminders to clients way ahead of what I had set when the count was fixed. Should have been pre-announced and kept prior settings as a foundation.

Sam Kushner

marked this post as

complete

We have released Email Sequences. Check them out here: https://flexpoint.zendesk.com/hc/en-us/articles/30266079240212-Past-Due-Reminders-Email-Notifications

https://flexpoint.canny.io/changelog/week-of-1-26-1

Chris Fricke

Ability to customize when email notifications for past due invoices are sent to customers. Rather than sending the same notification every "x" days forever, it would useful to have different templates sent at different times. For example send first notification at 10 days. Then second at 20 days. Then third at 45. With each template getting more aggressive and bold.