Our company uses QuickBooks Online as our accounting platform and FlexPoint as our invoicing and payment portal. In many cases, the email address stored in QuickBooks Online is not the email address we want FlexPoint to use for invoice delivery. We intentionally maintain separate Bill-To email addresses within FlexPoint for invoicing purposes.

Currently, FlexPoint prioritizes the invoice email address received from QuickBooks Online and overwrites or supersedes the email addresses we have configured in FlexPoint. This creates several challenges:

Invoices are sent to unintended recipients.

We must repeatedly correct email addresses after synchronization.

Different contacts may be responsible for accounting, payments, and service administration.

Our FlexPoint billing workflow cannot be managed independently of QuickBooks Online.

We would like to request one of the following options:

A setting that allows FlexPoint to prioritize the Bill-To email address stored in FlexPoint over the email address received from QuickBooks Online.

A synchronization option that prevents QuickBooks Online from overwriting customer email addresses in FlexPoint.

A per-customer setting that allows administrators to designate whether QuickBooks Online or FlexPoint should be considered the source of truth for invoice email delivery.

This functionality would provide significantly greater flexibility for organizations that maintain separate billing contacts and would help prevent invoices from being delivered to the wrong recipients.